Privacy Policy

Responsiblity for this website

You leave digital traces when you visit our website. Some of those traces may contain personally identifiable information, even if this is not practical or intentional for this website. The following pages inform you about what happens with your personal information when you visit our website.

As a general rule, you may use these pages without us being aware of your identity or trying to find out your identity: Personal information (“digital traces”) shared when visiting a website not only includes data such as your name and address that you may enter a contact form but also IP addresses. An IP address is the number of a computer (or smart phone, tablet, etc.) that identifies the computer on the Internet. The transmission of web pages over the Internet requires knowing the IP address of the computer accessing the website. However, we do not know or try to find out the user’s identity.

Visiting our website
When you access our website, your browser will automatically send information to our website server in the background. This information is saved temporarily in what is called a log file. As a general principle, we never fully record or save your IP address. Any information recorded or saved is abbreviated and thus anonymous.

The following information is stored automatically when you access our Website:

·        Browser type/version

·        Operating system used

·        Page previously accessed (referrer URL)

·        Host name of accessing computer

·        Time of server request

We need these data because:

·        A smooth connection to the website must be ensured,

·        System security and stability must be assessed and controlled,

·        They are used for other administrative purposes.

Article 6, subsection 1, sentence 1 lit. f General Data Protection Regulation permits us to collect these data for these purposes. Our legitimate interest is based on the above purposes for data collection. Data will be deleted within 14 days. Should there be any evidence of security problems, data will be stored for a longer period so the incident can be resolved.

We also use so called cookies on our website. Details are provided below in this data privacy statement in the section on cookies.

Email / contact form
If you send us an email via our pages, we will save your contact information and the contents of the email and use both to process your inquiry. Please note that unencrypted emails are not sufficiently protected from being read, modified or deleted by third parties. If you do not want to take this risk, give us a call. We only used your data in emails until your inquiry has been processed.

If you subscribe to the newsletter on our website, we will process personal information such as your email address and your name based on the permission you have granted. We exclusively use these data to send you information about us and our products. For our newsletter, we use the services of a provider located in the European Union. With regard to the processing of personal information, our contract with this provider states that he must comply with the requirements of German data protection laws to comply with German data privacy laws.

The newsletter service offers ways to perform statistical analyses of data usage. This includes information about whether an email has been delivered to the recipient or whether it was rejected by the server.

You may unsubscribe from the newsletter at any time, by using the “Unsubscribe” link in the newsletter or by sending an email to:info(at) Your data will then be deleted.

Legal basis for this data processing: article 6 sentence 1 lit. a General Data Protection Regulation.

Customer Satisfaction Survey

We are interested in the continuous improvement of our products and services and therefore survey our customers from time to time about their satisfaction. Participation in the survey is voluntary and you decide whether and, if so, how often you participate. If you participate, we will use your data from the survey only for the purpose of internal quality assurance and improvement.

Legal basis: Art. 6 subsection 1 lit. a General Data Protection Regulation.

Storage period: Maximum five years.

Contact forms

We provide several contact forms on our pages, with which you can send us general inquiries and service requests, as well as announce returns. We collect the data that you can see in the respective form. The information marked with an asterisk is mandatory and we cannot process your request without it. Your information will only be stored by us for the purpose of processing the request and in case of follow-up questions. Trioptics USA uses the Hubspot software for processing inquiries. If you contact us from Germany via the contact form on our US pages, your data will therefore be processed on American servers. For this, we need your consent, which we obtain under the contact form on the American pages. The same applies to inquiries from other EU countries.

Legal basis:

Art. 6 subsection 1 lit f GDPR. Our legitimate interest is offering our website visitors an uncomplicated possibility of getting in touch.

Art. 6 subsection 1 lit a GDPR. Consent (for requests from the EU via the American sites).

Storage period:

6 years within the framework of e-mail archiving (EU)

Online application form
You can apply for jobs with TRIOPTICS by using the “online application” form. In this process, we collect, process and save personal information such as your name and contact information, mailing address and information from your cover letter and resume. It is understood that we only use these data to reach a decision about your application or, should you be hired, to organize your employment. If we reject your application, your data will be stored for another six months after sending out the rejection letter, after which time the data will be deleted.

Legal basis for data processing: article 6 sentence 1 lit. b General Data Protection Regulation, section 26 of the German Federal Data Protection Act of 2017.

Disclosure of data
We generally do not disclose your data that we receive when you visit our pages to third parties.

Exceptions from this principle may be made and your data disclosed if:

·        You have given your express consent (article 6 sentence 1 lit. a GDPR),

·        Disclosure is necessary for us because we would like to assert legal claims and have no reason to assume that you have an overriding legitimate interest in the non-disclosure of your data (article 6 sentence 1 lit. f GDPR)

·        We have to disclose your data because we are required to do so by law (article 6 sentence 1 lit. c GDPR)

This website uses cookies; further details you will find in the Google Analytics section below. Cookies are small files created automatically by your browser that are saved to your device (laptop, tablet, smart phone, etc.) when you visit our website.

The data processed by cookies are required for the purposes in order to safeguard our legitimate interests as well as those of third parties in accordance with article 6 sentence 1 lit. f GDPR if required.

Most browsers accept cookies automatically, but you can usually modify your browser setting to decline cookies or to be informed before a new cookie is created, if you prefer. You will find details on how to object to cookies being stored by Google Analytics in the Google Analytics section below.

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. This website uses Google Analytics with the extension “anonymizeIP()”, IP addresses being truncated before further processing in order to rule out direct associations to persons. Google will use this information to evaluate your use of the website, compile reports about website activities, and provide the website’s operator with further services related to website and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out browser add-on for your current web browser.

For more information about Google Analytics go to:

If you use a mobile device to access our website, you may deactivate Google Analytics by clicking on the following link.

We have embedded videos from the YouTube video platform on our website (YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA). YouTube is owned by Google Inc. Embedding videos is based on YouTube being able to see the user’s IP address. The IP address is required to send content to the user’s browser. For more information about data privacy and cookies used go to

Video surveillance on the company premises
Passers-by can be filmed by cameras as long as they are right by the gate and the billboard that leads to the main entrance, and when parking in the public car park on the premises. However, the “public areas of the public parking lot” are not covered by the cameras or are blackened except for the edge directly adjacent to the Trioptics property. The camera on the gate is adjusted to capture only the area directly in front of the gate and the billboard to prevent vandalism. By default, the video surveillance data is stored for 7 days and then automatically deleted.

Your rights with regard to your data
The EU’s General Data Protection Regulation (GDPR) provides you with the following rights regarding your data:

·        According to article 15 GDPR, you may request information about any of your data that we process.

·        If we have incorrect or incomplete data about you, you can demand that these data be corrected (article 16 GDPR).

·        You may also demand that your data be deleted (article 17 GDPR). However, there may be cases in which we do not have to or are not permitted to delete your data in spite of your request. If you demand that we delete such data, we will check to determine whether any such reasons apply. If not, we will delete your data.

·        In some cases, an alternative to deleting your data is to restrict the processing of your personal information (article 18 GDPR). Here too we request that you inform us how you would like to proceed. We will then review the applicable legal provisions and find a way that balances your and our interests.

·        If you think that we are unable to comply with the data protection regulations for processing your data on this website, you may file a complaint with a data protection supervisory authority. For a list of all European data protection supervisory authorities go to:

Right to object
We have repeatedly mentioned our “legitimate interests” in this data privacy statement that allow us to use your data on this website. If we process your data based on our “legitimate interest,” you can object to this processing of your data (article 21 GDPR). You must, however, provide reasons for your objection that “are due to your special personal situation,” according to the regulation mentioned.

If you would like to exercise your right to object, sending an email to info(at) is sufficient. We will then review your request and contact you with the result. You may also contact the above address if you have any questions about this data privacy statement or about data protection at TRIOPTICS.

Data protection officer
We have appointed a data protection officer at our company who provides us with support and advice regarding compliance with data protection provisions.

GÖRG Dienstleistungen GmbH

Kennedyplatz 2

50679 Cologne

Email akirsch(at)

Tel.      +49 221 33660 0

Fax      +49 221 33660 80

Data security
Our website is SSL encrypted, i.e. the transmission of pages on the Net is protected against outside access.

Data privacy statement status
Data privacy statement status: May 2018. This data privacy statement will be revised and updated on a regular basis when required.