High-tech markets depend on reliable service

Our commitment does not end with the delivery of the equipment

TRIOPTICS stands for high-quality, innovative optical measuring and manufacturing systems.
You can expect the same high performance from our reliable and competent global service organitation.

With a close network of subsidiaries and partners around the globe and competence centers in Asia, America, and Europe, we can support our customers quickly and competently at any time.

Good reasons for choosing the TRIOPTICS service

Ensure highest performance

Worldwide service network

Quicker response time

Long-term cost control

Secure uptime

Trainings & updates

We keep you and your team fit!

From basic training to advanced process development, we will make sure you get the maximum out of your TRIOPTICS system. Depending on your needs, we can provide you with an individual training scope. We are continuously developing new features and applications for our metrology tools and systems.

We will keep you informed about upgrades and solutions as they become available. From individual collimators to fully automated production solutions, our trainings are available for all TRIOPTICS systems.

Maintenance & service contracts

Woman in front of an OptiCentric machine

We keep your system fit!

Regular preventative maintenance keeps your TRIOPTICS system up to date and performing with the highest measurement accuracy.

TRIOPTICS offers different service and maintenance plans, such as an annual inspection, validation or calibration of the measuring instrument, ensuring the best possible quality of your products.

Increase the performance of your measuring system with software updates, technical updates or retrofits.

Our service contracts in detail

TRIOPTICS Core

TRIOPTICS systems are known for their exceptional measurement performance. With TRIOPTICS Core, you can be confident that this core capability is covered by our experts. It includes annual maintenance, recertification, and remote support. This package serves as the foundation for all other modules.

Preventive maintenance and recertification

With yearly on-site preventive maintenance and recertification, be confident that your TRIOPTICS system is up to date and performing with the highest measurement accuracy.

Priority phone and online support

Our service team is there to support you by phone or online for service requests.

TRIOPTICS Extended Warranty

Plan ahead to ensure you stay in control by avoiding unforeseen costs, and keeping your operations running smoothly. In combination with our TRIOPTICS Core module, the TRIOPTICS Extended Warranty module offers you peace of mind and financial protection with predictable costs for labour and spare parts, in addition to software updates.

Extension of warranty from year 2 to 4

Extended warranty includes the repair of any covered component after the initial warranty period ends for up to additional 3 years.

Software updates

Increase the performance of your measuring system with the latest software updates.

TRIOPTICS Uptime

Can’t afford any downtime? Keep production time up with the TRIOPTICS Uptime module. In addition to the TRIOPTICS Core module, you’ll receive fixed first response time and have essential spare parts readily available in stock.

Fixed response time

Priority hotline support with fixed first response times and on-site support service when needed. Preferred service scheduling with shortened repair lead times.

Spare part availability

Emergency spare parts provision in TRIOPTICS warehouse, or at the customer's premises.

TRIOPTICS Complete

For comprehensive coverage across all critical aspects of your measurement system, you have the option to combine all three packages. TRIOPTICS Complete provides the benefits of all three modules: ensuring your systems accuracy, optimal cost control, and reliable operation during production.

Service requests, returning items and spare parts

We would like to ask our customers and users of our products to contact TRIOPTICS Service first if they have any service-related questions. Our Customer Service team is available 5 days a week during the normal working hours depending on the world region (time zone). TRIOPTICS customer service is obliging and cooperative during the warranty period for all systems purchased directly from TRIOPTICS or through an official TRIOPTICS distributor.

1. Service request

Service request

Any service requests to TRIOPTICS Germany have to be issued via Online Service Request-Form. In the ticket system, all requests are maintained, processed, traced and always assigned to a process in an IT system.

Fill in any requested information and add a file if necessary.

2. Returning items

Returning items

For items to be returned to TRIOPTICS Germany please request a RMA Number (Return-Material-Authorization) via Online RMA-Form and add the received RMA-No. to the address field.

Delivery Address:

TRIOPTICS GmbH
Attn.: SERVICE RMA-No:
Strandbaddamm 6
22880 Wedel
Germany

If no RMA-No. can be found in the address field, TRIOPTICS cannot guarantee a fast processing of your service issue.

To contact TRIOPTICS Customer Service, please refer to the e-mail addresses and phone numbers of TRIOPTICS subsidiaries in your region. In case the system was supplied by a TRIOPTICS distributor, please contact them first.