High-tech markets depend on reliable service
Our commitment does not end with the delivery of the equipment
TRIOPTICS stands for high-quality, innovative optical measuring and manufacturing systems. You can expect the same high performance from our reliable and competent global service organitation.
With a close network of subsidiaries and partners around the globe and competence centers in Asia, America, and Europe, we can support our customers quickly and competently at any time. TRIOPTICS employs more than 50 service technicians worldwide - with additional support from the Jenoptik service organization when needed.
Our range of service includes the following topics
Maintenance & repair
Preventive maintenance for more reliable production
Service contracts
Individual service packages for more certainty and planning; ermergency service
Trainings
Intense product application and service trainings
Updates
Regular software and hardware updates
Trainings & updates
We keep you and your team fit!
From basic training to advanced process development, we will make sure you get the maximum out of your TRIOPTICS system. Depending on your needs, we can provide you with an individual training scope. We are continuously developing new features and applications for our metrology tools and systems. We will keep you informed about upgrades and solutions as they become available. From individual collimators to fully automated production solutions, our trainings are available for all TRIOPTICS systems.
Maintenance & service contracts
We keep your system fit!
Regular preventative maintenance keeps your TRIOPTICS system up to date and performing with the highest measurement accuracy. TRIOPTICS offers different service and maintenance plans, such as an annual inspection, validation or calibration of the measuring instrument, ensuring the best possible quality of your products. Increase the performance of your measuring system with software updates, technical updates or retrofits.
What is special about our service offer?
- With us, you put together an individual service package that is tailored exclusively to your needs
- You can choose from a broad range of single services
- You only pay for the selected services
- You do not have to choose a predefined, overpriced package
Your benefits
- Regular validation, calibration and re-certification of your measurement system
- Highest accuracy of the measurement system is ensured
- Regular, planned and pre-emptive maintenance reduce unplanned downtime
- Planned maintenance is less costly than unplanned downtime
- Stocking of spare parts and consumables reduces the downtimes after a failure
- TRIOPTICS offers a service and maintenance plan for every system sold
Service requests, returning items and spare parts
1. Service request
Service request
Any service requests to TRIOPTICS Germany have to be issued via Online Service Request-Form. In the ticket system, all requests are maintained, processed, traced and always assigned to a process in an IT system.
Fill in any requested information and add a file if necessary.
2. Returning items
Returning items
For items to be returned to TRIOPTICS Germany please request a RMA Number (Return-Material-Authorization) via Online RMA-Form and add the received RMA-No. to the address field.
Delivery Address:
TRIOPTICS GmbH
Attn.: SERVICE RMA-No:
Strandbaddamm 6
22880 Wedel
Germany
If no RMA-No. can be found in the address field, TRIOPTICS cannot guarantee a fast processing of your service issue.
To contact TRIOPTICS Customer Service, please refer to the e-mail addresses and phone numbers of TRIOPTICS subsidiaries in your region. In case the system was supplied by a TRIOPTICS distributor, please contact them first.
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