Service Worldwide

It goes without saying that our responsibility does not end with the delivery of the equipment.

TRIOPTICS stands for high-quality, innovative optical measuring and manufacturing systems.
You can expect the same high performance from our reliable and competent service.

Today, TRIOPTICS manufactures the widest range of optical inspection and manufacturing systems: Autocollimators, angle measuring systems, MTF measuring systems, camera module testers, systems for camera module production, optical centration measurement devices, lens alignment and production systems and many more. With a close network of subsidiaries and partners around the globe and competence centers in Asia, America and Europe, we can support our customers quickly and competently.

Our service engineers and service technicians are regularly trained at our headquarters in Wedel and are available to you as your first point of contact.

Remote maintenance helps us to react quickly to your enquiries. Our service technicians are thus optimally prepared for deployment at your site.

Service_Kontakt

Updates & Trainings

We make you and your measuring system fit!

Whether it is a basic training or intensive course, during our training courses we can focus on your specific requirements. Depending on your needs, we can provide you with an individual service package. Whether you are working with an autocollimator, goniometer, camera module tester or other TRIOPTICS systems.

We are continuously developing our systems further. You too can profit from this!

The regular exchange with our employees about training or service assignments ensures technical innovations in your company.

TRIOPTICS Updates-&-Schulungen

Services

TRIOPTICS Servicepakete

Service and maintenance packages

When purchasing or updating your TRIOPTICS system, take the opportunity to plan for the entire period of use in order to ensure continuous supply.

In order to keep your TRIOPTICS system always up to date and with highest measurement accuracy, TRIOPTICS offers different service and maintenance packages. An annual inspection, validation or calibration of the measuring instruments guarantees the quality of your products.

Increase the performance of your measuring system with software updates, technical updates or retrofits.

  • Highest accuracy of the measurement system is ensured by checking the calibration and correlation

  • Regular validation, calibration and re-certification of your measurement system

  • Regular, planned and pre-emptive maintenance reduce unplanned downtime

  • Stocking of spare parts and consumables reduces the downtimes after a failure

  • Calculable costs for the maintenance of the measurement systems through maintenance contracts: Whether interferometer, MTF measurement system, camera module tester or any other device: TRIOPTICS offers a service and maintenance concept for every system

Go to our service request

Service requests, returning items and spare parts

We would like to ask our customers and users of our products to contact TRIOPTICS Service first if they have any service-related questions.

Our Customer Service team is available 5 days a week during the normal working hours depending on the world region (time zone).

TRIOPTICS customer service is obliging and cooperative during the warranty period for all systems purchased directly from TRIOPTICS or through an official TRIOPTICS distributor.

Any service requests to TRIOPTICS Germany have to be issued via Online Service Request-Form. In the ticket system, all requests are maintained, processed, traced and always assigned to a process in an IT system.

Fill in any requested information and add a file if necessary.

For items to be returned to TRIOPTICS Germany please request a RMA Number (Return-Material-Authorization) via Online RMA-Form and add the received RMA-No. to the address field.

Delivery Address:

TRIOPTICS GmbH
Attn.: SERVICE RMA-No:
Strandbaddamm 6
22880 Wedel
Germany

If no RMA-No. can be found in the address field, TRIOPTICS cannot guarantee a fast processing of your service issue.

To contact TRIOPTICS Customer Service, please refer to the e-mail addresses and phone numbers of TRIOPTICS subsidiaries in your region. In case the system was supplied by a TRIOPTICS distributor, please contact them first.

Returning items:

TRIOPTICS GmbH
SERVICE-Abteilung / RMA-Nr.:
Strandbaddamm 6
22880 Wedel
Deutschland

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